Refund Policy

At Models AI, we want you to be satisfied with your purchase. We have created this refund policy to explain when you can request a refund for our services.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

• You cancel your subscription within 14 days of your initial purchase
• You experience significant technical issues that we are unable to resolve
• We fail to deliver the services as described

2. Non-refundable Items

The following are not eligible for refunds:

• Purchases of individual AI-generated images or videos
• Subscription fees after the first 14 days
• Any add-on services or features

3. How to Request a Refund

To request a refund, please contact our support team at support@modelsai.com with the following information:

• Your account email address
• Date of purchase
• Reason for requesting a refund

4. Processing of Refunds

Once we receive your refund request, we will review it and respond within 5 business days. If your refund is approved, it will be processed to the original method of payment within 10 business days.

5. Cancellation of Service

Upon issuing a refund, we reserve the right to cancel or suspend your access to our services.

If you have any questions about our refund policy, please contact us.

Last updated: 3/4/2025